Terms & Conditions

PERSONAL BELONGINGS

Please bring your valuables with you to the treatment room. We are not responsible for any loss on the premises.

 

HEALTH CONDITIONS

Please let us know of your health conditions including pre-existing injuries, infectious diseases, skin conditions, allergies and pregnancy. If at any time during the therapy you experience discomfort, please alert your therapist immediately. We will not be responsible for your injuries.

 

ETIQUETTE

Please respect our therapists by NOT asking for unusual requests. We offer good, clean & healthy therapy for healing and relaxation.

 

For the comfort and consideration of other guests, please keep conversations to a minimum and at a low volume in the hallway and treatment rooms. SWITCH HANDPHONES TO SILENT/ AIRPLANE MODE DURING THERAPY SESSION.

 

APPOINTMENTS

Please be punctual for your appointments in order that we may be able to serve you and the rest of the customers in the queue promptly. If you arrive late, we may have to lessen the time of your treatment to accommodate the next customer in the queue. If you need to re-schedule, please call 03-79317406 or 019-7200626.

 

BUSINESS HOURS

We open from 10 am – 11 pm daily (last call at 10pm). We appreciate your booking for treatment to be made at least 2 hours in advance by calling us or via mobile/ online booking. Please note our business hours and promotion may be different from other Ancient Thai branches.

 

TIPS

Tips are not included as part of the service fees and are completely up to the guest’s discretion. If you have enjoyed your massage, our therapists will appreciate very much your kindness in giving them tips for a good job done.

 

COMPLAINTS AND COMPLIMENTS

We are passionate to provide the best service to our guests and hence would be grateful for your input and feedback to better improve our services by sending a Whatsapp message to 019-7200626.

 

WHEN YOU SHOULD NOT HAVE A MASSAGE

Please be advised that due to health related concern, we will not provide any massage therapy for guests with any of the following conditions:

  1. Fever, higher than 38 degrees C
  2. Inflammation
  3. High blood pressure
  4. Infectious disease
  5. Skin problem & allergies
  6. Open wound / severe body injury
  7. Less than 3 months post operation or after childbirth
  8. Broken bones/ osteoporosis
  9. Intoxicated – with high level alcohol consumption
  10. In first trimester of pregnancy
  11. Having period/ menstruating
  12. Receiving treatment for cancer

 

If you are unsure or may have other pre-existing health condition which requires special attention, please first seek the medical advice from your doctor before massage therapy.

 

*If at any time during the therapy you experience discomfort, please alert your therapist immediately. We will not be responsible for your injuries.